Uploading Files to StorMagic
This article is intended for administrators wishing to upload files to StorMagic for analysis, such as log files, screenshots and other troubleshooting data.
When working with StorMagic Technical Services, log files and other troubleshooting data are often requested to help speed up investigation and resolution.
Uploading Support Files to StorMagic
Files requested by StorMagic Technical Services can be uploaded using the StorMagic upload portal. Large files can also be compressed and divided into smaller volumes before upload to improve reliability over slower or unstable network connections.
Uploading Files to StorMagic
When engaging with StorMagic Technical Services, log files will typically be requested to help troubleshoot environments running StorMagic software.
Files can be uploaded using the following link:
https://link.stormagic.com/upload
StorMagic upload page.
Splitting Large Files Before Upload
If uploading large files over poor WAN links, connection drops may be experienced.
It is therefore recommended to compress large files and break them into smaller file chunks before upload.
This can be done with many tools, such as WinRAR or 7-Zip. Example instructions using 7-Zip are shown below.
Right-click the file you want to split and select 7-Zip > Add to archive...
Selecting Add to archive from the 7-Zip menu.
From the Add to Archive window, edit the archive name if required. By default, the archive is saved to the same folder.
Ensure the Archive format is set to Zip and the Compression level is set to Normal.
To split the compressed files into several smaller files, set Split to volumes, bytes to the required file size, such as 10M.
Configuring ZIP format and split volume size.
Wait for the ZIP files to be created.
Creating the split archive.
Once complete, the configured folder will contain the compressed files. Depending on the options selected, the files will have either a .zip extension or be split into numbered volumes such as .001, .002 and so on.
Example of completed split archive files.
Splitting large log bundles into smaller ZIP volumes can improve upload reliability over slower or unstable WAN connections.
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