StorMagic Enterprise Support
Technical Services provide a support model designed with enterprise protection & maintenance at the fore.
Maintenance & Support provides 24/7 peace of mind, allowing organizations to focus on primary business priorities. A consolidated & easy approach, it provides instant access to support resources & includes product updates, email & WebEx support from our certified Technical Services team.
Email addresses, supplied to StorMagic on purchase, will automatically be eligible for support. On emailing email@example.com an account will automatically be created within our Technical Services Support portal. An automated email will be received with a link to create your password. Please note, if you didn’t receive the automated email, to check spam filtering. Logging in to the portal enables software package download, knowledgebase access & support ticket creation. Alternatively Select 'Sign in' on the portal, & 'Sign up'.
For Gold Customers
Technical Services Support can be contacted between 9am-5pm UTC/DST customer local time by logging in & creating a support ticket or by emailing firstname.lastname@example.org
For Platinum Customers
Technical Services Support can be contacted between 7am – 1am UTC/DST by creating a support ticket or by emailing email@example.com.
Platinum customers also have direct phone access to Technical Services engineers, 24 hours a day, 7 days a week for Severity 1 & 2 issues. By completing the below request form, utilizing the supplied telephone number & PIN code to call in, you'll reach a StorMagic Engineer.
Request Platinum Call Access (Opens in a new tab for mobile browsers)
StorMagic documentation is freely available for review, online.Read Now
Read this guide to understand the Maintenance & Support levels & policies.Read Now
Engagement How To
Read this guide to understand how to interface with StorMagic Technical Services Support & raise an issue.Read Now
Software Download How To
Read this guide to understand how to login and download the different StorMagic software packagesRead Now