Maintenance & Support Overview

Read this guide to understand the Maintenance & Support levels and policies.

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 Customer Support How To Guide

Read this guide to understand how to interface with StorMagic Support and raise an issue.

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Maintenance & Support - Enterprise Support

Maintenance & Support provides 24/7 peace of mind, allowing organizations to focus on the rest of their business. A consolidated and easy approach, it provides instant access to support resources and includes automated product updates, knowledgebase access, live-chat and email support from our certified support staff.

Maintenance & Support provides a maximum of four-hour response time with a maintenance program for the lifecycle of the product.

StorMagic support services have been designed with enterprise customers in mind and customers are guaranteed access to executive management.


For Gold Customers

Support can be contacted between 9am-5pm local time by logging in and creating a support ticket or by emailing support@stormagic.com.
Maximum 4 Hour Response Time.

For Platinum Customers

Support can be contacted between 7am – 1am UTC by logging in and creating a support ticket or by emailing support@stormagic.com.
Platinum customers also have access to a global 24 hours a day, 7 days a week contact number for critical issues.

Americas: +1 321 214 0915
Europe: +44 203 432 7622
APAC: +44 203 432 7622


When using the critical helpline please ensure that you leave a phone number with country dial code and an email address.
Maximum 1 Hour Response Time