Maintenance & Support - Enterprise Support
Maintenance & Support provides 24/7 peace of mind, allowing organizations to focus on the rest of their business. A consolidated and easy approach, it provides instant access to support resources and includes automated product updates, knowledgebase access, live-chat and email support from our certified support staff.
Maintenance & Support provides a maximum of four-hour response time with a maintenance program for the lifecycle of the product.
StorMagic support services have been designed with enterprise customers in mind and customers are guaranteed access to executive management.
For support inquiries, please email firstname.lastname@example.org.Please note that our standard support window is between 8.00 am and midnight British time.
For Gold Customers 9 hours a day, Monday to Friday
Americas: +1 800 517 5282 Europe: +44 (0) 117 952 7390 APAC: +44 (0) 117 952 7390
For Platinum Customers*24 hours a day, 7 days a week
Americas: +1 321 214 0915 Europe: +44 203 432 7622 APAC: +44 203 432 7622
*Global, 24x7 support for critical issues