Severity 1 - Critial DownDEFINITION:There is a major issue that is severely impacting the business operations.- Substantial loss of service and data is unavailable resulting in business operations being severely disrupted.- All or a substantial portion of mission critical data is at a significant risk of loss or corruption.EXAMPLES: - A production SvSAN environment is down/unavailable or at severe risk of failure. Data is unavailable. An issue with SvSAN has resulted in data corruption or data loss.- An issue with SvSAN may have resulted in data corruption or data loss.
Severity 2 - DegradedDEFINITION:There is limited impact to business operation.- Functionality is severely impaired. However, data is available and operations can continue in a restricted fashion.- Major performance issues related to storage are being experienced.- There is risk of further failures which would escalate the issue to Severity 1.EXAMPLE: - A production SvSAN environment is not currently in a highly available or optimal state, with no workaround available.
Severity 3 - MinorDEFINITION:There is minor impact on the business.- A non-production system (e.g. test system, evaluation/proof of concept environment) is down or degraded.- Non-critical functionality has been lost.- Minor performance issues related to storage are being experienced.EXAMPLE: - A SvSAN environment is in a degraded state. However, there is a workaround in place to ensure the storage is available to ensure the data is available.
Severity 4 - NormalDEFINITION:There is no impact to the business.EXAMPLES: - General product usage questions.- Cosmetic issues including minor display issues, errors/feedback in the documentation.- Feature requests or product improvments.
NOTE: Hover over severity name to see example scenario.