Maintenance & Support Overview

Read this guide to understand the Maintenance & Support levels and policies.

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Maintenance & Support - Enterprise Support

Maintenance & Support provides 24/7 peace of mind, allowing organizations to focus on the rest of their business. A consolidated and easy approach, it provides instant access to support resources and includes automated product updates, knowledgebase access, live-chat and email support from our certified support staff.

Maintenance & Support provides a maximum of four-hour response time with a maintenance program for the lifecycle of the product.

StorMagic support services have been designed with enterprise customers in mind and customers are guaranteed access to executive management.

For support inquiries, please email note that our standard support window is between 8.00 am and midnight British time.

For Gold Customers
9 hours a day, Monday to Friday

Americas: +1 800 517 5282
Europe: +44 (0) 117 952 7390
APAC: +44 (0) 117 952 7390

For Platinum Customers
*24 hours a day, 7 days a week

Americas: +1 321 214 0915
Europe: +44 203 432 7622
APAC: +44 203 432 7622

*Global, 24x7 support for critical issues