Maintenance & Support Overview

Read this guide to understand the Maintenance & Support levels and policies.

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Maintenance & Support - Enterprise Support

Maintenance & Support provides 24/7 peace of mind, allowing organizations to focus on the rest of their business. A consolidated and easy approach, it provides instant access to support resources and includes automated product updates, knowledgebase access, live-chat and email support from our certified support staff.

Maintenance & Support provides a maximum of four-hour response time with a maintenance program for the lifecycle of the product.

StorMagic support services have been designed with enterprise customers in mind and customers are guaranteed access to executive management.

For support inquiries, please email or call (US) +1 800 517 5282 or (UK) +44 (0) 117 952 7390.

Please note that our standard support window is between 8.00 am and midnight British time if you have a Platinum support contract, please contact our team using our dedicated Platinum support number found on your support documentation.