SupportSuite Overview

Read this guide to understand the SupportSuite levels and policies.

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SupportSuite - Enterprise Support

SupportSuite provides 24/7 peace of mind, allowing organizations to focus on the rest of their business. A consolidated and easy approach, it provides instant access to support resources and includes automated product updates, knowledgebase access, live-chat and email support from our certified support staff.

SupportSuite provides a maximum of four-hour response time with a maintenance program for the lifecycle of the product.

StorMagic support services have been designed with enterprise customers in mind and customers are guaranteed access to executive management.

For support inquiries, please email or call (US) +1 800 517 5282 or (UK) +44 (0) 117 952 7390.